Frequently asked questions

How long does shipping take?

Standard UK delivery usually takes 3–5 business days. Express UK delivery usually takes 1–2 business days.

Where do you deliver?

We currently deliver to customers within the United Kingdom.

Do you have a physical store?

Elagili is an online retailer. Orders are placed securely through our website.

How can I track my order?

You can view your order status and tracking information through your Elagili customer account once tracking is available.

How do I request a return?

Please use your customer account to request a return. For further help, contact support@elagili.co.uk.

Do you offer wholesale or bulk orders?

Yes. We can offer competitive pricing for selected wholesale, business and bulk orders. Please visit our Wholesale Enquiries page for more information.

How can I contact Elagili?

You can contact our support team at support@elagili.co.uk or use the Contact Us page.